e1 | pain-support | “support sends unhelpful blanket responses” | wporg-review:bookly | verified |
e2 | pain-support | “It’s been 5 days since I started a support ticket and they haven’t even located my problem” | wporg-review:bookly | verified |
e3 | pain-support | “Support takes a long time, to get back and is most active day time around India meaning at least a 12 hour delay from US time zones.” | wporg-review:bookly | verified |
e4 | pain-support | “They are supposed to get to us within 24 hours, I wait for weeks…” | wporg-review:amelia | verified |
e5 | pain-support | “It took 2 weeks before someone from the Amelia team really started trying to help me.” | wporg-review:amelia | verified |
e6 | pain-support | “Even if there is a high priority production issue, there is no response from them even after multiple follow-ups.” | wporg-review:amelia | verified |
e7 | pain-support | “They confirmed that they did not find any configuration issues on my end, but they were also unable to identify the root cause of the problem.” | wporg-review:amelia | verified |
e8 | pain-support | “I’ve contacted support, who take several days to reply.” | wporg-review:bookingpress | verified |
e9 | pain-support | “when I complain about documentation they want me to give up my site credentials” | wporg-review:bookly | verified |
e10 | pain-updates-break-bookings | “It’s the third time we lose a lot of appointments, randomly, without any reason.” | wporg-review:bookly | verified |
e11 | pain-updates-break-bookings | “Whenever it’s time to update, though, almost every time something breaks.” | wporg-review:bookly | verified |
e12 | pain-updates-break-bookings | “My business takes lots of bookings with this plugin but I am becoming very hesitant to continue with it because it keeps breaking.” | wporg-review:bookly | verified |
e13 | pain-updates-break-bookings | “The last update deleted EVERYTHING including customers, bookings, employees, settings, custom fields, notifications, all of my customisations, catalogue/services/packages, etc.” | wporg-review:amelia | verified |
e14 | pain-updates-break-bookings | “Really frustrating update that broke core booking functionality.” | wporg-review:amelia | verified |
e15 | pain-updates-break-bookings | “I’m concerned about installing further updates due to these recurring problems.” | wporg-review:amelia | verified |
e16 | pain-updates-break-bookings | “Typically, whenever WordPress releases a new update, something stops working.” | wporg-review:amelia | verified |
e17 | pain-updates-break-bookings | “many times, the payment gets successful but the booking is not confirmed.” | wporg-review:amelia | verified |
e18 | pain-updates-break-bookings | “I had a big bug that blocked my business for 5 days (my clients couldn’t make appointments at all)” | wporg-review:bookingpress | verified |
e19 | pain-license-expiry | “their customer service people wouldn’t do anything about it unless I paid their ransom for the service contract” | wporg-review:bookly | verified |
e20 | pain-license-expiry | “turns out I need to pay another $90 or so to get help after the support ran out” | wporg-review:bookly | verified |
e21 | pain-license-expiry | “that I have to pay the addon again because the support is only valid for 6 months !!!!” | wporg-review:bookly | verified |
e22 | pain-license-expiry | “it is showing a message to renew the support license to get a proper working plugin” | wporg-review:bookly | verified |
e23 | pain-license-expiry | “it really bugs me that I have to keep buying the thing over and over if I just want bug fixes (to keep it secure).” | wporg-review:bookly | verified |
e24 | comp-amelia | “Upon renewal, the subscription will renew at the regular price listed on our pricing page (the crossed-out price).” | vendor:amelia-docs | verified |
e25 | pain-paywalled-basics | “After paying about $70 USD for the Pro version, you quickly realize you cant do anything unless you buy additional “Add-on”.” | wporg-review:bookly | verified |
e26 | pain-paywalled-basics | “I feel like I am being nickle and dimed at every turn for another 30 or 40 bucks.” | wporg-review:bookly | verified |
e27 | pain-paywalled-basics | “Need to accept payments – upgrade Want to block out certain days – upgrade” | wporg-review:bookly | verified |
e28 | pain-paywalled-basics | “Bookly chose to REMOVE the existing, and used, CUSTOM FIELDS feature, and move it to yet another Premium Add-on.” | wporg-review:bookly | verified |
e29 | pain-paywalled-basics | “The free version is basically just an advertisement for the paid version” | wporg-review:amelia | verified |
e30 | pain-paywalled-basics | “This plugin is just a multiple-step contact form unless you opt for a paid plugin version.” | wporg-review:amelia | verified |
e31 | pain-paywalled-basics | “google integration is missing in free version.” | wporg-review:latepoint | verified |
e32 | pain-scheduling-logic | “Bookly is not smart enough to fill / prevent gaps.” | wporg-review:bookly | verified |
e33 | pain-scheduling-logic | “If someone picks a 9:15 slot, we’re sitting idle the first 15 minutes.” | wporg-review:bookly | verified |
e34 | pain-scheduling-logic | “I’m the only person, but customers have to select “employee” anyway.” | wporg-review:bookly | verified |
e35 | pain-scheduling-logic | “Receptionists taking phone calls can’t even book something as basic as a manicure and pedicure together.” | wporg-review:amelia | verified |
e36 | pain-scheduling-logic | “In the Amelia feature request queue, this has been one of the top ten requests for years, yet no action is being made to introduce the feature” | wporg-review:amelia | verified |
e37 | pain-scheduling-logic | “It lets people book for appointments for times that are in the past.” | wporg-review:bookingpress | verified |
e38 | pain-scheduling-logic | “I book 60min, press book more to add another reservation and it shows not 60booked before, but 90, so I lose 30min for nothing” | wporg-review:bookly | verified |
e39 | pain-not-wordpress-native | “it has a completely separate user system separated from the WordPress user system” | wporg-review:amelia | verified |
e40 | pain-not-wordpress-native | “Hooks? Forget about it. Code documentation – non-existent.” | wporg-review:amelia | verified |
e41 | pain-not-wordpress-native | “The plugin doesn’t use WordPress custom post types and generates all it’s own database tables so you can’t leverage any WordPress post query functions.” | wporg-review:amelia | verified |
e42 | pain-not-wordpress-native | “We can take care of the lacking function if only they can provide hooks and filters to create our own functionality.” | wporg-review:bookly | verified |
e43 | pain-not-wordpress-native | “it leaves more the 50 databasetables in WordPress after deinstallation” | wporg-review:amelia | verified |
e44 | pain-not-wordpress-native | “It leaves dozens of tables in the database.” | wporg-review:latepoint | verified |
e45 | pain-not-wordpress-native | “Timezone management in the plugin is just broken.” | wporg-review:amelia | verified |
e46 | pain-lock-in | “still we aren’t able to get the data out of the bookly system” | wporg-review:bookly | verified |
e47 | pain-lock-in | “I’ve also paid for a lifetime licence so I’m stuck.” | wporg-review:amelia | verified |
e48 | pain-lock-in | “You are basically a hostage to your own appointments.” | wporg-review:amelia | verified |
e49 | pain-lock-in | “the Bookly plugin does not clear the database” | wporg-review:bookly | verified |
e50 | pain-clunky-admin | “the admin experience is unnecessarily difficult to use for day-to-day management of a small business” | wporg-review:amelia | verified |
e51 | pain-clunky-admin | “It’s really hard to manually add a booking from the backend.” | wporg-review:bookly | verified |
e52 | pain-clunky-admin | “it is impossible to create a client that does not exist in the appointment form” | wporg-review:amelia | verified |
e53 | pain-clunky-admin | “The plugin is extremely clunky and a huge waste of time.” | wporg-review:bookly | verified |
e54 | trigger-1 | “We won’t be renewing and are moving to another solution.” | wporg-review:amelia | verified |
e55 | trigger-1 | “Not going to extend this next year.” | wporg-review:amelia | verified |
e56 | trigger-2 | “In the end, I switched to Fluent Booking , which I now use regularly.” | wporg-review:amelia | verified |
e57 | trigger-2 | “I decided to quit for good.” | wporg-review:bookly | verified |
e58 | trigger-2 | “I am searching away another plugin for better support.” | wporg-review:amelia | verified |
e59 | trigger-2 | “I will not give these people another dime.” | wporg-review:bookly | verified |
e60 | pain-refunds | “they refuse to honor refund requests: do not buy.” | wporg-review:bookly | verified |
e61 | pain-refunds | “after 3 months they refused to refund the money spent.” | wporg-review:bookingpress | verified |
e62 | opp-2 | “I get calls and emails frequently from clients letting me know there are issues with their booking process.” | wporg-review:bookly | verified |
e63 | opp-2 | “the client understandably will not approve the tool if they cannot successfully complete the booking flow” | wporg-review:amelia | verified |
e64 | opp-2 | “We’ve invested a lot of time and effort into configuring the Amelia Booking System for various WooCommerce clients” | wporg-review:amelia | verified |
e65 | opp-2 | “This inconvenience has been blocking my client for 2 weeks now, and he can no longer use the service.” | wporg-review:bookly | verified |
e66 | comp-bookly | “No hidden costs or add-ons” | vendor:bookly | verified |
e67 | comp-bookly | “$99 $39 per year · 1 site · renews yearly” | vendor:bookly | verified |
e68 | comp-bookly | “$149 $129 one-time · 1 site · lifetime updates” | vendor:bookly | verified |
e69 | comp-amelia | “15-day money-back guarantee” | vendor:amelia | verified |
e70 | comp-amelia | “Pricing is geo-based: the final price depends on your location, applicable VAT or other taxes, and selected currency.” | vendor:amelia-docs | verified |
e71 | comp-latepoint | “No, we don’t feature lock you based on plan, all plans get access to all available features.” | vendor:latepoint | verified |
e72 | comp-latepoint | “Starter Access to all features Use on 1 Site $99 $79 /year” | vendor:latepoint | verified |
e73 | comp-latepoint | “Special introductory pricing, all renewals are at full price displayed during checkout.” | vendor:latepoint | verified |
e74 | comp-ssa | “Business Edition Manage team schedules and resources with priority support. $ 499 $ 399 Per Year*” | vendor:ssa | verified |
e75 | comp-ssa | “We respond to every email within 1-business day with a thoughtful and genuine response” | vendor:ssa | verified |
e76 | comp-bookingpress | “Standard For small teams ready to grow $ 89 /year” | vendor:bookingpress | verified |
e77 | comp-bookingpress | “Migration Addon ✓ ✓ ✓” | vendor:bookingpress | verified |
e78 | comp-bookingpress-closed | “This plugin has been closed as of February 1, 2025 and is not available for download. Reason: Guideline Violation.” | wordpress.org | verified |
e79 | comp-fresha | “Independent 7 day trial $19.95 per month” | vendor:fresha | verified |
e80 | critic-channel | “The forums are not a venue to promote your own (or others’) plugins, themes, websites or services.” | wordpress.org | verified |
e81 | comp-bookly | “there are no per-staff seat fees, no per-booking commissions, and no monthly subscription gates on core functionality” | vendor:bookly | verified |
e82 | comp-amelia | “Get up to 40% off your first year” | vendor:amelia | verified |
e83 | comp-bookingpress-closed | “This plugin has been closed as of February 1, 2025 and is not available for download. Reason: Guideline Violation.” | wordpress.org | verified |
g1 | gap | “It’s the third time we lose a lot of appointments, randomly, without any reason.” | wporg-review:bookly | verified |
g2 | gap | “The last update deleted EVERYTHING including customers, bookings, employees, settings, custom fields, notifications, all of my customisations, catalogue/services/packages, etc.” | wporg-review:amelia | verified |
g3 | gap | “They are supposed to get to us within 24 hours, I wait for weeks…” | wporg-review:amelia | verified |
g4 | gap | “It’s been 5 days since I started a support ticket and they haven’t even located my problem” | wporg-review:bookly | verified |
g5 | gap | “I’ve also paid for a lifetime licence so I’m stuck.” | wporg-review:amelia | verified |
g6 | gap | “still we aren’t able to get the data out of the bookly system” | wporg-review:bookly | verified |
g7 | gap | “I had a big bug that blocked my business for 5 days (my clients couldn’t make appointments at all)” | wporg-review:bookingpress | verified |
e84 | comp-migration-tools | “Migrate data from Amelia, Bookly, Booknetic, and LatePoint” | vendor:bookingpress | verified |
e85 | comp-migration-tools | “Our migration tool makes it easy to transfer all your booking data, including services, locations, customers, and appointments, in just a few clicks.” | vendor:sugarcalendar | verified |
e86 | comp-migration-tools | “Export appointments, services, customers, and more in just a few clicks.” | vendor:pimwick | verified |